If you need to return your goods for any reason, please contact us first by emailing firstname.lastname@example.org with a full description of the problem.
If we are unable to resolve your issue via our usual support channels we will issue you with an RMA (Returned Merchandise Authorisation) number that you can use to return your goods with. When you have your RMA number, return your goods in their original packaging with your RMA number clearly marked on the front of the package to the following address:
27-28 King Street
Dorset DT4 7BQ
If your goods are not faulty, but you simply do not want them, you have 7 days (Cooling-off period) from the day of receipt of the goods to cancel the order and return the unwanted goods for a refund. A refund will be provided within 30 days of us receiving the unwanted goods. Returning of unwanted goods is the responsibility of the customer. Postage and packing charges are a separate contract and are deemed as a service that has begun and has been completed before the end of the 7 day cooling-off period and hence will not be refunded.
All unwanted goods must be returned to us in a resale-able condition. In the event that unwanted goods are not returned in a resale-able condition, the goods will be returned to the customer at their cost and no refund will be issued.
Unwanted goods returned after the 7 day cooling-off period will be liable to a 15% restocking fee.
If unwanted goods are returned to us more than 30 days from the date of purchase any credit given will be based on the goods current market value (if this is lower than the original sale price). Any such credits are subject to a 15% restocking fee.
It is the responsibility of the customer to ensure that goods are correctly installed by a competent person. Goods that are returned to Computer Breakers due to software device drivers issues, or software installation issues, or incorrect installation on the customers computer systems, that are found to be not faulty by Computer Breakers will be treated as unwanted goods and will be subject to unwanted goods surcharges
In the event that a returned product is no longer stocked by us and is irreparable / irreplaceable, you may be offered an alternative / higher specification device at extra cost to you, or a full refund.
It is the responsibility of the customer to ensure safe delivery of any returned product to Computer Breakers .
Warranty stickers, if applicable, must be intact on any goods returned to us. Computer Breakers reserve the right to refuse to refund or replace any product that has had the warranty sticker removed or tampered with.
Any returned goods that have been obviously damaged, modified or are incomplete will be returned to the customer at their cost, and no refund will be issued.
Any product returned as faulty and found to contain no fault will be returned to the customer at their cost and no refund will be issued.
Under no circumstances will the original carriage charge be refunded for unwanted or non faulty goods.